How do I return an item?

Merchandise Returns Policy:

Radio Research Inc. is proud to stand by the superior quality of our products. In the event that one of our items is found to be defective or you want to return a product for any reason the following policy is in effect:
No returns accepted without prior consent from Radio Research, Inc. Notifications of shipping errors, shortages, freight damage, etc., must be sent to Radio Research Inc. within 14 days after the delivery date or the shipment will be deemed correct and received in good condition.
We warrant all products against manufacturer's defects as long as the product is still under warranty. We will replace/repair the defective product and ship it back via ground at no additional cost to our customer.
Physical, water damage or broken merchandise is not warrantable and if returned, will be discarded. Visible physical damage invalidated warranty. Incomplete product kits will not be accepted for replacement. Items returned for credit must be in original packaging and in condition for resale. In order to receive a credit, the product must be returned within thirty (30) days of the original purchase and a 25% restocking fee will be applied. No credits will be issued after thirty days.

Radio Research Inc.
220 Finley Avenue
Staten Island, NY 10306
CS Phone # 718.980.6787